FREE WORLDWIDE SHIPPING

FAQ

FAQ

 

GENERAL

Where is Casa Di Lumo Located?
- Casa Di Lumo operates in many countries around the world! We have multiple warehouses based out of USA, Germany, and Asia. 

 
Please contact us directly to know which address you should ship any returns to, as each customer is associated with the closest fulfillment centre to their geographic location.

Where are your products from?

- Casa Di Lumo products are a cautiously curated accumulation from everywhere throughout the world roused by movement, sentimentality and current ethnic design.

ORDERS


You have sent me the wrong item
- In the improbable occasion we have given you the wrong item, it would be ideal if you contact casadilumo@gmail.com promptly with the accompanying data to guarantee that we can get this settled for you rapidly and proficiently:  

- Your order number

- The name of the item you did not receive

- The name of the item you received in it's place

- A clear photograph of the item you have received 

Once we've received the above info, our Customer Support team will get this sorted for you ASAP! 

I want to change my order.
We allow a 12 hour window where you can change your order. Please contact casadilumo@gmail.com right away and provide us with:

- Your order number

- Product you would like to change

- Product you would like to replace it with

Our incredible customer support team will help you make this change right away, no sweat at all! :)

Which currency are orders processed in?
- All prices are in USD. If you are using a credit card with alternate currency, the conversion will be done by your bank. 

SHIPPING

Do you ship internationally?
- Yes, we ship all over the world with FedEx Express Delivery for FREE! Casa Di Lumo is not held responsible for any customs duties or import charges.

Will multiple products be shipped separately?
- Due to the size of most home decor products, it is common for products to be shipped separately. If you ordered multiple items, please allow a couple days for the rest of your order to arrive. 

How long will it take to get my order?

Orders are usually delivered within 4-9 business days of placing your order. Time delays are possible due to the current situation with COVID-19 and the Holiday Season.

What Shipping Carriers do you use?
 - 
We currently use Fedex and UPS to provide express, free worldwide shipping!

PRODUCT

Do you have warranty?

Casa Di Lumo is always committed to ensuring great customer service and a positive experience. We are more than pleased to offer our customers a 1-Year warranty on product malfunctions. 

This guarantee entitles you to a one-time replacement of the piece unless intentionally damaged.

Due to the nature of home decor, this does not cover fading, tearing or other damaged caused by miss-use or excessive exposure to the elements. 

In the event Casa Di Lumo no longer carries the product, you will be permitted to exchange your piece for another of equal or lesser value.

Can I return my product? 

We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. You can simply email us directly at casadilumo@gmail.com and we’ll take you through our hassle free return policy!

OTHER

Any Questions?
You can contact us through our live chat or at casadilumo@gmail.com. It is our pleasure to assist you :)

 

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