I received a wrong item. What should I do?

We sincerely apologize for the mix-up. Please contact us at support@casadilumo.com with your order number, details of the item you received versus what you ordered, and a photo of the incorrect item. Our team will arrange for the correct item to be sent to you as quickly as possible.

I received a damaged item. What should I do?

We're sorry to hear that. Please report any damage to support@casadilumo.com within 48 hours of receiving your order. Include photos of the damaged item and packaging. We will arrange a free replacement or full refund — whichever you prefer.

Can I change my order after placing it?

Yes, changes may be possible if your order has not yet shipped. Please contact our support team with your order number and the modification you'd like. We'll do our best to accommodate your request.

What currency are orders processed in?

All orders are processed in your local currency. No currency conversion is needed — what you see at checkout is what you pay.

Can I track my order?

Absolutely! Once your order ships, you'll receive a confirmation email with a tracking ID. Please allow 1–3 business days for tracking information to become active in the carrier's system.

Can I return my order?

Yes. Email our support team within 30 days of receiving your order to initiate a return. During holiday sales, we offer an extended 60-day return window for your convenience.

Do you ship internationally?

Yes! We offer free worldwide shipping via DHL, FedEx, and UPS. No matter where you are, we'll deliver your order to your doorstep.

Will multiple products be shipped separately?

For larger products, items may ship in separate packages to ensure safe delivery. If you receive one package before the other, please allow a few additional days for the remaining items to arrive.

How long will it take to receive my order?

Most orders arrive within 3–7 business days via our express delivery service. Delivery times may vary slightly based on your location.

What shipping carriers do you use?

We partner with DHL, FedEx, and UPS. The carrier is selected automatically based on your delivery address to ensure the fastest and most reliable service.

What if my package is lost or stolen?

Please first file a report with the shipping carrier. Then contact us at support@casadilumo.com and we'll work together to resolve the situation and ensure you receive your order.

What warranty do your products come with?

All Casa Di Lumo products include a 2-Year Warranty covering manufacturing defects and malfunctions. If an issue arises, we'll provide a full replacement or refund.